Corporate Social Responsibility

The Company is aware of the problem of corruption that may occur in the organization. Therefore, the Company has established a mechanism to prevent the occurrence of corruption by setting guidelines for prevention and participation against corruption as follows.

Announcement of Anti-Corruption Policy

The Company has announced the intention to participate in the Collective Action Coalition of the private sector against corruption and announced the commitment to fight against corruption in various departments within the Company and its subsidiaries through various channels including staff training and intranet system to all concerned parties for acknowledgement and implementation.

Corruption News Release Follow-Up

The Company requires the company secretary to follow up the news about corruption which is regularly distributed from the Securities and Exchange Commission (SEC) as well as to notify the executives to acknowledge them as a case study on corruption issues.

Risk Assessment for Corruption

The Company’s Executive Committee has a meeting to discuss the risk of corruption along with conducting a risk assessment and plan to manage any potential risks and submit to Risk Management Committee for consideration.

Control and prevention of Corruption

The Company has appointed the Internal Audit department with experienced and qualified internal auditor to follow up the risk assessment plan, examine the operations of various departments to ensure the compliance with code of conduct and laws and bring out efficient and transparent operations in accordance with good corporate governance guidelines

The Company has set rules for procurement, agreement and reimbursement by specifying the credit limit, approval authority, and purpose of the transactions with full and clear supporting documents as well as an audit system from internal auditors.

The Company has an internal control system covering finance, accounting, data recording and other internal processes related to finance and accounting to ensure that such financial transactions are in accordance with the approved purposes and for transparent business operations.

Corruption Report

The Company has a joint meeting with the executives and the internal audit department to acknowledge the inspection report and potential risks and jointly plan for prevention.

The Company provides channels for reporting corruption to employees in the organization and general public in the events of violations, illegal acts, unethical behaviors or behavior that implies corruption are seen through electronic systems with personal access codes which can effectively prevent and protect the reporters or complaints.

Guidelines in the case of a complaint or notification of fraud

The Company has established guidelines in the case of complaint or notification of fraud for the working group to examine and find supplementary information by adhering to the principles of good corporate governance together with the policies, rules, regulations, hospital guidelines and other relevant laws. If it is found that there is a risk of causing non-transparency in the company's operations, the Audit Committee would independently report the findings to the Board of Directors or Managing Director in order to have a timely solution to the problem and not cause any damages. If any personnel in the Company violates the Company's policy or behaves unethical, the Company will consider the implementation of penalty guidelines or measures suitable for that person according to the regulations of the Company including the relevant legal actions.

Working Group on Anti-Corruption

The Company has appointed a working group responsible for overseeing anti-corruption together with the Internal Auditor. In the event that a complaint or notification of fraud occurs via the specified channels, the working group must comply with the confidentiality policy by keeping the confidentiality of the information (Name-surname of the reporter or whistleblower.) to prevent the effects that may occur to those who report clues that are beneficial to the Company. And if the information of the whistleblower is disclosed, the working group overseeing this matter will be subject to disciplinary sanctions.

The Company sees the importance of human rights, which means basic rights and freedoms of everyone, equality and without discrimination on nationality, race, color, gender, religion, ethnicity, social status, disability or patient. With a focus on both human rights and patient rights through the core values “iCare”, I = International Patient Safety (focusing on equal medical treatment and the safety of patients.) and R = Respect (emphasizing on respect for individuality.), all employees of the Company will have the orientation training to acknowledge these key core values.

In addition, the Company has adhered to the patient rights in the business operation and all employees’ operation by including this as one of the topics in the Orientation Process to ensure that all employees are well informed of patient rights. Moreover, the Company has announced the Patient Right thoroughly at various service points to ensure that the patients are well aware of their rights and responsibilities.

The Company provides a place accessible to both clients and employees for religious ceremonies base on their beliefs as well as allowing the employees to take ordination leave to perform religious ceremonies.

The Company has protected the information and privacy of clients by establishing clear policies and guidelines for all employees. To protect the clients’ information and privacy, the Company will record the clients’ information into the Hospital Information System which requires the password for access. The password is set according to rights of the working units to prevent and control an access to the clients’ information.

The Company has protected the information and privacy of its employees. According to the Company’s policy, all human resource officers are responsible for maintaining the personal information of all employees and other information in their information systems as well as protecting the right to access information and privacy of all employees. Human Resource department will keep employee profile and private documents in a secured cabinet with a lock to prevent any access from any unauthorized person. For the data stored on the computer, a password is required to access the data.

The Company has security systems throughout the hospital area with 24-hour security guards both inside and outside the hospital buildings and CCTV cameras covering the entire hospital area and the secret spots to ensure that all clients and employees would have confidence in their safety both physical and mental properties at all time when they come for service or come to work.

The Company has provided a complaint box for the customers when they feel their rights have been violated or treated unfairly in order to find solutions and remedies. The Company has also appointed human resource department to listen to various problems and suggestions from all employees about their rights or any actions that they feel their rights are violated in order to find the solutions and ways for improvement.

The Company strictly complies with labor laws and regulations or other relevant laws against Child Labor.

The Company treats its employee fairly by not using coercion and intimidation while giving freedom to share the opinion and providing an opportunity to participate in work design process.

The Company has determined a fair wage and compensation plan through compensation management base on knowledge, ability and responsibility. The Company provides compensation in both monetary and non-monetary forms to promote employees‘ morale at work as well as adjusting compensation rates to be in line with economic conditions and be competitive in the market.

The Company has provided health care for all employees through the annual health check on the specified items as deemed appropriate base on gender, age and working characteristics and conditions. In case of abnormal health examination results, the Company has provided the medical treatment and organized a specific health promotion project for employees to participate in for health improvement and reduce medication that may affect the quality of life in the long run together with a regular follow-up, such as a diet and exercise behavior adjustment program for groups with high levels of sugar or cholesterol, Stop Smoking program, etc.

The Company has provided the employee an Accident Insurance to protect the safety of employees in the event of emergency and appointed the Occupational Health Safety and Environment Committee to look after the work safety and security of the employees, including to prepare the contingency plan for any emergency cases, fire and the preparedness and safety of public utility systems. All employees can rest-assured of health, security and safety protection at work.

In 2020, the Company’s medical personnel and all staff working in the hospital are considered as one of the country’s major forces in providing medical cares and assistance to the COVID-19 patients. The Company provided insurance to all medical personnel at risk, including personal protective equipment (PPE) while working. In addition, to ensure the health safety at work to all medical personnel and staff, the service area in the hospital was appropriately organized and separated and the common area within the hospitals and contact points were cleaned every 30 minutes.

The Company has provided the training programs to develop employees’ knowledge and competency, including giving employees the opportunity to participate in proposing training topics of interest as well as organizing an offsite seminar to build good relationships among work colleagues and members which would help relieving stress from work and increasing happiness in working environment and work place.

Being a healthcare service provider, The Company’s primary missions therefore are to provide and deliver the standardized healthcare services to patients by adhering to the safety of patients (International Patient Safety), as well as to provide the continuous care (Care). Therefore, the Company has focused on the quality services to patients as follows.

Quality Service and Treatment Accreditation:

• International Quality Standard Accreditation from the Joint Commission International (JCI) from the United States, an accreditation internationally accepted worldwide.
• Hospital Accreditation (HA) from Hospital Accreditation Institute
• Laboratory Accreditation (LA) and accreditation for Quality Management System from the Medical Technology Council (MTC)
• Food Sanitation Standards Certification from the Department of Health
• Certification for the management of fire prevention and fire suppression in the workplace from the Department of Labor Protection and Welfare
• Outstanding Automatic Claim System Award from Road Accident Victims Protection Co., Ltd in cooperation with the Office of Insurance Commission (OIC) and Thai General Insurance Association (TGIA).

Talented Medical Personnel Recruitment

The Company has an efficient recruitment process to acquire the well experienced personnel and experts with knowledge in the field, including the work history verification process to ensure that the patients are confident with the safe medical treatment services.

Procurement of Quality Medicine and Medical Supplies

The Company has appointed a working group responsible for acquiring the good quality medicines and medical supplies for use in hospitals. The working group, consisting of doctors, nurses, pharmacists, technicians and those involved in the use of medicines and medical supplies, will look for and examine medicines and medical supplies to ensure the quality, safety, and appropriateness, including tracking the medicines and medical supplies recalls that may not occur from the manufacturer so as to verify and prevent the risks before delivering to patients or clients.

Procurement of Quality Medical Equipment

The Company has set up a medical equipment department to select and acquire quality medical devices and equipments, as well as to look after the maintenance so that all medical devices and equipments are ready to use at all time, including having a system to check the medical equipment recalls to prevent any risks and dangers that may occur to patients or clients.

Medical Personnel Training Programs

The Company supports and arranges the training courses to medical personnel in various fields according to the work characteristics of each person to develop and increase knowledge, understanding and ability to perform tasks, resulting in an accurate, safe and good standard of quality care for patients.

Providing Knowledge and Information necessary for Decision Making

The Company has set guidelines to always provide knowledge, information and alternatives necessary for decision making before treatments to patients and to always review the patients’ understanding after providing the information.

Relationship Management with Clients

The Company has followed up the treatment results of the patients through doctor appointments and enquiry on the treatment results and their satisfaction on a regular basis as well as listening to their comments and suggestions for service improvement.

The Company has set up a department of Environment and Safety responsible for environmental and safety planning and to examine the safety and environment of the hospital in accordance with the laws and regulations.

The Company has set up sub-working group to create activities with all employees in the Company to promote environmental care and protection and to encourage an awareness and actions for environmental care. In 2020, the Company organized various environmental activities as follows.

• Support the maintenance personnel to attend energy-saving seminar and have them applying the acquired knowledge to each branch of the Company.
• Encourage all employee to be aware of electricity-saving by creating the posters and signboards and arranging annual internal activities.
• Acquire energy-saving devices and equipment.
• Conduct and implement the Waste Separation project for wastes from the Company's internal operations throughout the Group.
• Focus on reducing the use of plastic bags and drinking straws, started with the reduction of medical plastic bags for patients with chronic diseases by providing the fabric bag free of charge and requesting them to reuse this fabric bag on their next visit.
• Reduce the use of plastic bottles in the hospital by encouraging all employees to have their personal glass and provide a discount for their drinks at the Hospital’s Coffee Shop if they bring their own glasses.

The Company has encouraged all branches of the Group to care for and promote the environmental care in addition to the normal operations of the Company. In 2020, the Company has participated in environmental care activities as follows.

• “Mangrove Plantation and Beach Cleaning Activity” in Rayong province to restore the ecosystem and reduce the amount of waste that affects the marine life.

• “Afforestation Project” on the Mother's Day to increase green area and promote environmental conservation of 2020 with Hua Samrong Sub-district and Gateway City Industrial Estate, Chachoengsao province.

Considered as one of the founder’s intentions being held and carried on for more than 30 years, the Company is committed to “the Development of the Community or Society” by using the organization's core competencies in healthcare services as a key guideline to develop communities and society and improve the quality of life by providing medical care that allows patients to survive without abnormalities or continue to live daily life without disability. The Company would continue to develop the center of excellence in various fields to provide the patients an access to the state of art medical care with high quality, to reduce the mortality rate and disorder of the body, allowing the patients to live their lives with quality.

Development of Medical Care Potential and Competency

Neonatal Intensive Care Unit (NICU)

"Neonatal Intensive Care Unit (NICU) center" is one of the centers of excellence of the Chularat Hospital Group, which the founder intends to develop the potential to provide care services for newborns in crisis or newborns with high risk to survive without any complications or to prevent the occurrence of complications to a minimum level. Intended to be a part of sustainable social development without focusing on profit to develop and nurture the future human resources who have good quality of life, NICU Center was opened in 2002 mainly because of an awareness of the importance of future human resources who can develop and bring the country to stability and sustainability together with the lack of good hospitals that have the potential to care for the newborns in crisis and the pregnant mothers with health problem. For more than 18 years, doctors, nurses and care teams have accumulated experience, knowledge, expertise in the care of a newborn baby in crisis until it is well accepted and trusted to be a “Reserve Center” for newborn babies in crisis in the eastern region from the National Health Security Office (NHSO) to help them to survive, grow and live normally, bring happiness and fulfillment to all family members.

Heart Center

The Company sees the importance of every second (every second counts) which may cause the loss in many families of heart patients. The Company therefore has established the “Heart Center” providing Coronary Angiography service at Chularat 3 International Hospital, the first 24-hour heart center in Samutprakarn province, taking care of all heart patients with all medical treatment rights and acting as a “Referral Center” for heart disease in the eastern region. Up till now, Chularat 3 International Hospital has developed a full range of medical care for heart patients with a team of specialists and doctor in Cardiology, Cardiac Catheterization(CAG-PCI) and Heart surgery, providing 24-hour service with 2 catheterization laboratories and expand this service at Chularat 11 International Hospital with 1 cardiac catheterization laboratory. Considered as one of the pride of the Company, this heart center has helped saving many patients with acute coronary artery disease (STEMI), improving the quality of life of the people in the eastern region and reducing the loss arising from heart disease.

Stroke Center

The Company has committed to the development of medical care potential to create the quality of life for the people in the area. Being well aware of the importance of disability to live a daily life, a significant loss - no less than death, Stroke Center was opened in 2020 at Chularat 3 International Hospital. The Company has increased the potential in the treatment of ischemic stroke by Mechanical Thrombectomy technique, which is the removal of blood clots in the cerebral vessels through a catheter to open the artery allowing the blood flow to the brain. This technique allows the ischemic stroke patients who arrive late to the hospital (more than 4.5 hours) and cannot be treated with blood clot dissolving drug to have alternative for treatment and return to normal life without disability (paralysis).

Health Promotion and Disease Prevention

Due to the COVID-19 outbreak in Thailand and other countries, a new virus which the general public do not have full understanding on the symptoms and transmissions, the Company organized the lectures and seminars on COVID-19 in companies, factories and communities in the hospital area to promote an understanding of the COVID-19 and knowledge on how to protect themselves from infection by infection control nurses.

"Smart Kids - Not addicted to Smart Phone" activity on the occasion of National Children's Day with a purpose to educate interested parents and guardians on child development. Various activities were provided with the purpose to foster the growth and potential talented children who are the future children of the country such as talent contest, healthy baby contest, as well as various D.I.Y activities to promote the development and creativity.

"Mother Class" project was intended to have the pregnant prepare for their childbirth, have correct practices during pregnancy, learn about infant development, including knowledge on various topics provided by specialized doctors, baby care demonstration from specialized nurses in child care to develop the knowledge and ability to look after the baby and promote good family relationships

Being aware of the importance of Safety in Workplace where the workers spent most of their daily lives (at least 8 hours a day.) and patients support in emergencies, the Company has provided “Healthcare Education and Knowledge” project in the workplaces around the hospital location. Considering to be a part to help the community and society to have better quality of life, the Company therefore has provided the knowledge on life saving and disease prevention in various workplaces with the designed topics suitable for each workplace by knowledgeable person and experts in the said topics.

Community Relationship Management

The Company realizes the importance of having a good relationship with the community by participating in and being a part in communities’ activities.

“Walk - Run Rally” with an objective to fund the purchase of medical equipment for Phuttasothorn Hospotal in Chachoengsao province and to strengthen the relationship between public and private hospitals, including helping the patients admitted in Phuttasothorn Hospital to have complete and modern medical equipment.

“Blood Donation against the COVID-19 Campaign” to the 3rd National Blood Service Division in Chonburi province and the Red Cross Office in Chachoengsao province with an objective to provide blood to patients in various hospitals nationwide.

Recognizing the importance of saving lives of patients with coronary artery disease who may have acute heart attack while exercising, the Company has provided the automatic defibrillators to clubhouses in villages in the surrounding communities for primary life-saving support purpose.

In collaboration with the Provincial Social Security Offices, Chularat Hospital Group has provided the influenza vaccines to the insured person aged 50 years old or older under “Kick Off Healthy Thailand “ campaign.

Quality Society Promotion by Sharing

In addition to helping the society by using the organization's core competency in medical care, the Company also understands other needs of the society. The Company has helped the society by providing donations, utensils and supplies, including the effort and contribution from clients and employees of the Company. In 2020, the Company has initiated the activities to help the society in various ways as follow.

Many people faced with difficulties and economic crisis during the COVID-19 pandemic. To help the society and foster a sharing society, the Company has organized “Too-Pun-Suk“ or “ Happy Cabinet” project in all branches of Chularat Hospital Group.

Due to the COVID-19 pandemic, in order to reduce the exposure to the outbreak and keep social distancing, most Buddhists did not go out to make merit at the temples, causing the monks lacking of the necessities for their daily life. Dr.Kumpol Plussind, CEO of CHG, has initiated the projects to provide surgical masks and hand sanitizers to the monks and the people in the community.

In 2020, Thailand has faced with the COVID-19 pandemic, an emerging disease affecting Thailand and other countries, causing Thais to protect themselves from exposure to the virus. Chularat Hospital Group has innovated to provide New Normal patient care by implementing the communication technology together with the patient management method to provide the medical screening service via wireless networks and homecare services in order to lessen the congestion at the hospital and reduce the risk of exposure to the virus. In addition, Chularat Hospital Group has invented the hand-free alcohol hand gel dispensers and anti-touch screen to prevent the exposure to secretion during the communication. etc.

For the dissemination of innovative medical knowledge of the Company as a healthcare operator, the Company promotes and improves the quality of life of people in society by disseminating the knowledge and experience of Dr. Wichit Siritattamrong, a specialist in hand and microsurgery and a team of experienced orthopedics. Located in industrial estate areas or factory area, the Company has more patients in the areas than any other areas. Aiming to create different types of treatment methods for the patients to receive the best medical treatment, the Company has granted home physicians and clinical specialists to attend the training program and field trips in the Orthopedic and Joint Center at Chularat 3 Internatinal Hospital to increase and develop this knowledge and expertise without any obligations. Trained physicians and doctors do not have to work with the Chularat Hospital Group. The Company has an intention that all trained doctors and specialists would move to several service areas other than Samutprakarn province to support and prevent Thai people all over the country from disability or loss of organs caused by various accidents enabling them to have better life and get back to work normally, resulting in a decrease in social problem arising from the disability. In 2020, the Company has disseminated the knowledge to a total of 4 doctors : 2 doctors from Police General Hospital, 1 doctor from Maharat Nakhon Ratchasima Hospital and 1 doctor from Thammasat University.